Every month I receive a list of length of service anniversaries for my team. This isn’t for my direct reports, it is for each associate in my territory. Usually about…Read more
Employee Engagement has been a hot topic for a while now in the business world. However, HOW you increase employee engagement definitely has some differing opinions. Most people agree that if you put your employees first, it is the easiest way to ensure they put your customers first.Read more
Sometimes you hear a quote and it just hits you like a ton of obvious! This was the feeling I had when I heard the line “organizations move at the speed of trust”. Let’s unpack to understand why and how this statement is true.Read more
I was inspired to write this after I received a message on LinkedIn that had zero rapport. I do not know the person who messaged me. We have never communicated before. We do not have mutual colleagues. Yet, out of the blue I received a message with a direct sell question.Read more
Sometimes you get inspiration from the strangest of places and this week, I was inspired by America’s Got Talent. This show is a bit of a guilty pleasure for me. I am not a reality tv watcher. However, this show I love watching. People displaying their talents on a platform that will create opportunity for them to showcase their awesomeness… that I love! If you have watched AGT over the years you know, they don’t tend to show a lot of the “bad” performances. This is also one of the reasons I like the show, it highlights talent, not the poor performers.Read more
If we know that social interactions are at an all time low, causing happiness to be lower for most people, do you see the opportunity to not only impact your customers happiness, but also the opportunity to impact the happiness of your employees?Read more
I was listening to a podcast this weekend and it was a panel of leaders discussing how to deal with people who are not connected to your vision. One of…Read more
I am sitting on a train, travelling to Toronto. I am surrounded by people who are doing the same as myself, heading into the city for meetings, work etc. Everyone…Read more
I often say “You can’t be your best for others if you are not your best for your self first.” I truly believe this. It does not mean if you are not your best self, you aren’t giving greatness to others. What it does mean, is that you could likely be giving a better you to others.Read more
Listening seems to be a lost art in 2018. We are all so “busy”, it is like we don’t have time to actually listen. However listening is the key to so many things. We need to remember listening is how we build relationships. Listening is how we learn about people and things. Listening is how we connect with people. Are you a great listener? Or are you deafened by the noise of your life? Ask yourself these questions to complete a mini self check.Read more
If you surveyed your staff would they say they trusted you as a leader? Would you get a resounding “YES” if you asked if they not only trusted you, but also trusted the organization would the answer change? Are you in a position where you aren’t quite sure if your people trust you?Read more
Adversity is something that every single one of us will inevitably face in our lives. If you are in business, and sales (let’s be honest we are all in sales in some way!) you will likely face it regularly. How people respond to adversity can be the make or break it for some. Athletes who respond better to adversity are more likely to win the championship. Sales professionals who respond with a more positive strategy, are more likely to be in the top 10% of achievers. People who respond to adversity as a temporary set back and not a failure are more likely to be leading the team, department or company.Read more
I have been actively advocating for what we need to do to help support young leaders and blossoming professionals. I have made a greater commitment to learning how we can use their strengths to better our businesses, offices and lives! This week I am more inspired then ever to keep that message alive. I am inspired by the young people who are advocating for gun control after they bore witness to their friends being killed. Here are some of their words at the White House this week:Read more
Curiosity is one of the greatest characteristics or competencies that you can develop for life, leadership or sales. It is a skill that opens up the world to you, when it comes to relationship building, conflict management and growing people to be their best. This week we explore 3 ways that “being curious” can make you not only a better leader, but also a happier and more fulfilled leader.Read more
Have you ever had an employee who just didn’t seem motivated?
Have you had a team member who didn’t seem to have any drive to succeed?
Do you personally set goals and then feel bad when you fail at them? Again!
One of the quotes that was taught to me very early in my leadership career was Zig Ziglar’s famous quote “You will get all you want in life, if you…Read more
After 80,000 in-depth interviews with managers in over 400 companies, Gallup Organization said that measuring the strength of “engagement” in a workplace can be simplified to just 12 key questions (Buckingham and Coffman, 1999), as follows:Read more
Stress as a Feeling and NOT as a Lifestyle This week I decided to take a step backwards, into the first pillar of Happy Leadership, and spend a little more…Read more
How Great Relationships at work help build trust and transparency. This week I have been inspired by a few sources to really look at trust and the criticalness to it…Read more